Shipping policy

1. Where we deliver

We currently deliver to United Kingdom.

Some products may have delivery restrictions. If your address is outside our delivery area, the order may not be accepted or may require separate arrangements.

2. Order processing

Orders are normally prepared within 3-5 business days after payment is authorised. Processing may take longer during launches, promotions, public holidays, or periods of unusually high demand.

Merchant confirmation required:

  • 3-5 business days.
  • 2:00 PM GMT.
  • During UK public holidays, Chinese New Year, and promotional periods, processing may take up to 7 business days.

3. Delivery estimates

Estimated delivery after dispatch:

  • United Kingdom: 5-10 business days
  • Other destinations: NOT AVAILABLE

Estimates are not guarantees unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, public events, incorrect addresses, or events outside our reasonable control.

4. Shipping charges

Shipping charges are shown at checkout or as follows:

  • United Kingdom:£4.95 (Standard) / £9.95 (Express)
    • Free delivery threshold: £59
    • Other destinations: NOT AVAILABLE

    5. Tracking

    Where tracking is available, we will send tracking information to the email address provided with the order. Tracking information may take time to update after dispatch.

    Merchant confirmation: YunExpress. Tracking is available for all orders.

    6. Delivery address

    Customers are responsible for providing a complete and accurate delivery address. Contact us at argusnovapet@gmail.com as soon as possible if an address needs correcting. We cannot guarantee that an address can be changed after dispatch.

    7. Missed or delayed delivery

    If a delivery is delayed or appears to be missing, contact us at argusnovapet@gmail.com with your order number. We will investigate with the carrier and explain the available next steps.

    Merchant confirmation required:

    • If tracking shows no movement for 28 days, or the parcel has not been received within 45 days of dispatch, we will treat it as lost.
    • We will offer a replacement or full refund at your choice. We may ask you to confirm your delivery address before proceeding.
    • The customer bears the redelivery cost if the address provided was incorrect.

    8. Customs, duties, and import charges

    For orders under £135, VAT is included in the price shown. No additional customs duties or import charges apply. For orders over £135 (not currently available), customs duties and import VAT may apply and are the customer’s responsibility..

    Do not publish this section until it has been checked against the markets you serve.

    9. Damaged packages

    If your package arrives visibly damaged, photograph the package and product where possible and contact us at argusnovapet@gmail.com. This does not remove any rights you have under applicable law.

    10. Returns

    Returns are governed by our Refund Policy.

    Refund Policy URL: /policies/refund-policy.

    Returns address: [[FULL RETURNS ADDRESS — CONFIRM WHETHER DIFFERENT FROM SHIPPING OR BUSINESS ADDRESS]]

    11. Contact

    Email: argusnovapet@gmail.com 

    Business / trading name: Ying Du trading as Argus Nova Technology Ltd

    12. Changes

    We may update this Policy from time to time. The version applicable to an order will be determined in accordance with applicable law.